ROYAL PEPTIDES LAB
Privacy Policy & SMS Messaging Terms
Royal Peptides Lab (“Royal Peptides Lab,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and how you can control your information — including how our SMS/text messaging program works.
Information We Collect
When you create an account, place an order, sign up for text or email alerts, or contact us, we may collect:
- Your name;
- Your email address;
- Your mobile phone number;
- Your shipping / mailing address; and
- Order details (products purchased, order history).
We do not store full payment card numbers on our website. Orders are paid using the secure payment instructions sent with your order confirmation.
How We Collect It
We collect this information directly from you through forms on our website (account sign-up, checkout, and our text/email alert sign-up form), by email, and through customer support communications.
How We Use Your Information
- To process, fulfill, and ship your orders;
- To send you order confirmations, shipping and tracking updates, and your Certificate of Analysis (COA);
- To respond to your questions and provide customer support;
- To send text messages (SMS) that you have opted in to receive, such as order updates, restock alerts, and occasional offers; and
- To operate, maintain, and improve our website and services.
How We Share Your Information
We do not sell your personal information.
Customer information is never shared with third parties or affiliates for marketing or promotional purposes.
We share information only with service providers that support essential business operations — such as shipping carriers and payment processing — and only as needed to fulfill your order and operate our business.
SMS / Text Messaging Program — Terms & Conditions
By providing your mobile number and checking the consent box on our website, you agree to the following:
- Royal Peptides Lab’s messaging program sends informational and transactional messages (for example: order and shipping updates, restock alerts, customer-support replies) and occasional offers from 1-833-487-2737.
- Consent is not a condition of purchase.
- Message frequency varies.
- Message and data rates may apply. Rates are billed by, and vary based on, your wireless carrier’s plan.
- You can cancel the SMS service at any time by texting STOP to the number from which you received messages. After you send STOP, we will send a one-time confirmation message and you will no longer receive SMS messages from us. To rejoin, sign up again as you did the first time.
- If you are experiencing issues with the messaging program, reply with the keyword HELP for assistance, or contact us at support@royalpeptideslab.com.
- Carriers are not liable for delayed or undelivered messages.
- Your mobile opt-in information is never shared with anyone for any purpose.
How to Opt Out
You can opt out of text messages at any time by replying STOP. You can opt out of marketing emails by using the unsubscribe link in any email. You may also contact us directly to update your preferences.
Data Retention & Security
We retain your information for as long as needed to provide our services and meet legal, accounting, and reporting obligations, and we use reasonable administrative and technical safeguards to protect it.
Contact Us / Requesting Changes
To ask about this policy, request access to or changes to your information, or opt out, contact us:
- Email: support@royalpeptideslab.com
- Call or text: 1-833-487-2737 (ext 2)
- Website: royalpeptideslab.com